General Manager

The Position

To control and coordinate the activities of the used car and service department to achieve the planned budgets.

Main Duties and Responsibilities.

  • To prepare a profit plan in consultation with the Sales Manager and control the activities of the sales team to achieve or exceed the plan.
  • To ensure the Blackpole Trade & Save sales process and policies are followed and achieved by the sales team.
  • To monitor sales and evaluate performance and ensure corrective action is taken where necessary.
  • To analyse statistical information in the management accounts and plan future activities
  • To hold regular meetings with the sales consultants to:
  • Advise on current stock position
  • Discuss performance
  • Discuss individual plans for the day
  • Review customer satisfaction levels
  • Review compliance issues and updates
  • To analyse market trends and competitive activities
  • To examine used car stock levels to ensure correct balance and take corrective action, particularly in relation to capital value of stock holding and overage.
  • To review staff requirements periodically in relation to planned sales objectives.
  • To continually appraise the salesman performance and carry out documented quarterly performance 360 feedback reviews.
  • To spot check and review the product knowledge of the sales team
  • Ensure all training standards are maintained with compliance.
  • To agree stand in values of part exchanges before confirmation with a customer.
  • To agree transaction pricing before conformation by consultants with a customer.
  • To ensure the showroom is stocked with the correct model mix and complies with the corporate display standards and legal obligations.
  • To maintain standards in all areas that relate to margin or other payments.
  • To review training requirements regularly
  • To ensure the showroom is staffed to an acceptable level during opening hours
  • To authorise sales commissions on a monthly basis
  • To authorise used vehicle warranty claims
  • To control the disposal of trade vehicles as per company policy
  • To ensure the used car forecourt is displayed company requirements at all times
  • To ensure that all insurance and finance sales comply with the FCA regulation and meets the current legislation as prescribed by the sales process, and that admin procedures are followed correctly.
  • To ensure all staff are complying with the FCA regulation
  • To ensure all staff are trained and tested to FCA requirements
  • To liaise in a proper and professional manner with other departments and staff.
  • To ensure that adequate safety, fire and security precautions are met
  • To undertake any other reasonable duty as instructed by the group sales managers/directors
  • To be prepared to work overtime with reasonable notice, as and when requested by the group sales manager/director
  • To attend any training course as reasonably directed by management.
  • To comply with all company administration and accounting procedures and legislation requirements.

Job Types: Full-time, Permanent

Salary: £25,000.00-£43,000.00 per year


  • TBC


  • Management experience in Used Car Sales

Please apply by uploading your CV

About You * Required Information
    Additional Information

    Ref: GM-WORC

    Working Hours 8:30am - 6pm
    Location Blackpole, Worcester
    Salary TBC
    Closing Date 30/11/2021
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